Asiabargirl Customer Support
SUBSCRIPTION
ISSUES:
| Q: |
How do I join the site? | |
| A: |
Our sites are easy and quick to join. Simply follow the link below, select your billing option, and you're on your way! | |
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To go directly to the Asiabargirl.com join page click here. | |
| Q: |
Can I cancel my membership online? | |
| A: |
Cancellation information is provided in the members area under the support link. But you can also cancel online easily by following the appropriate link below: | |
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If you joined using Verotel; Verotel customer Service is also available online at; https://www.vtsup.com/en/start
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If you joined using CCbill; CCBill customer service is available online at;
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If you joined using Zombaio; Zombaio customer Service is also available online at; |
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| Q: |
How will the charge appear on my credit card or bank statement? |
| A: |
In order to ensure that all valid members can access Asiabargirl.com uses two different billing processors: Your statement will always read the billing agent you used to join the site. Verotel, CCbill or Zombiao. |
| Q: |
I tried signing up and my credit card was refused even though I know that I have a valid card! Why did this happen? | |
| A: |
There are a few reasons why your card could be denied even if it is a valid card: | |
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We are using three transaction processing companies named Verotel, Zombiao and CCbill to handle the credit card verification. As part of their service, all three maintains a negative credit card database. This database consists of cards that were either lost, stolen, used fraudulently, or have been refunded for a purchase made online for a company that they handle. If your credit card has made it to this list, they will not accept your credit card. | |
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Other possible reasons are: Insufficient funds, exceeding your credit limit, or refusing to pay an online fee or charging back a membership in the past. | |
| Q: |
My account is now inactive but I never placed a request to have re-billing terminated. Why? | |
| A: |
There are a few reasons why your card could be refused even if you did not choose to cancel: | |
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Your Credit Card may have expired. If you have been issued a new card with a new expiration date, simply click here to join again with the new card. | |
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Your Credit Card exceeded the credit limit at the time of renewal. | |
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Your bank account had insufficient funds at the time of renewal. | |
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You may have refused to pay, or may have charged back a membership in the past. | |
| Q: |
How often will I be charged? | |
| A: |
This depends on the membership option you selected when you joined. Here is a guide: | |
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Credit Cards and checking accounts offer recurring memberships. This means that the membership will continue to bill you every 30 or 90 days depending on the membership term you selected. | |
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Web900 accounts are a one time charge for 30 days. This is the only membership that is not recurring and therefore does not require cancellation. The membership will expire itself after 30 days. | |
| Q: |
How can I change my credit card type, or my billing information? | |
| A: |
Verotel, Zombaio and Ibill do not have the ability to update billing information. In order to update you would need to cancel your membership and activate a new one with the current information. | |